We ship every season—four times a year. You will receive an email when your club is ready for pickup or when it is being processed to be shipped.

Memberships are billed about a week before the shipment. For members who choose to ship their club release, you will receive an email detailing the new olive oil selections approximately 1-2 weeks before you are charged. You will receive an order once per quarter.

Members may choose to have their orders shipped to them in the Continental US for a flat shipping fee of $15.00. Members may also choose to pick up their order at any of our Tasting Room locations. We ask that all members who choose to pick up their orders note that it must be picked up within 6 weeks of notice of availability. If not collected up by the final date to pick up, the orders may then be shipped for the flat fee of $15.00 (Continental US only).

Don’t Panic. Please call us at 866-654-8396.

Your discount is automatically applied to all orders (excluding shipping charges) after you have received your first club order. When placing orders online, you must be signed in to your account for the discount to apply.

You can update your address and contact info and/or credit card info by logging into your account and clicking on the Addresses, Payment Methods, or Account Details tab on the side bar.

If you require assistance give us a call at 866-654-8396 or email us at tooc@temeculaoliveoil.com.

We always need an updated address, phone number, email and credit card in order to get your club to you on time. We are not responsible for missed email communications due to not having an updated email on file or for packages being sent to an old address due to not having an updated address on file. A $15.00 shipping fee will be processed for orders that need to be re-sent to an updated address.

• Click the icon of a person in the upper-right corner of our website.
• On the next screen, provide your email address in the ‘register’ box.
• An account will be created for you, on the next screen you can update your account profile. Also, an email will be sent for you to update/change your password.
• From your user account you can update your addresses, contact info, track orders, etc.
•  If you need assistance please contact us at  customerservice@temeculaoliveoil.com with the subject: Club Member Cannot Login to Website.

• You may cancel your membership after you have received two club orders.
• Any cancellations must be processed before the 1st of the month in which the Temecula Olive Oil Club will be processed to avoid being charged for the next shipment. Shipments processed prior to the cancellation are nonrefundable.
• You may cancel your membership by emailing the Temecula Olive Oil Club Manager at tooc@temeculaoliveoil.com or by calling directly at 866-654-8396.
• If your payment has been declined more than twice, we will attempt to contact you by phone 2 times. If you have not responded to our calls, we may cancel your membership.

Part of the fun of each quarterly delivery is the excitement of experiencing our latest and exclusive selections. So, while you can’t specify in advance what olive oils or vinegars you’ll receive, rest assured that each quarterly delivery is sent to you only after having passed the highest standards of our taste-testing professionals.

• Your satisfaction is our business. If you’re ever unhappy with our service, you can cancel your membership and receive a full refund for any unshipped merchandise. No questions asked and no additional costs!
• No substitutions please. If you receive an olive oil that is not to your taste, consider gifting it to a friend, family member, or neighbor. They will love you!

You can call us at 866-654-8396 or email us at tooc@temeculaoliveoil.com to cancel your membership after you have received at least two orders. We will keep all of your account information on file except your payment profile. When you are ready to resume your membership, simply contact us with updated payment information.

• All TOOC Members who select to have their club release shipped will be contacted by email at least one week before being charged. If you would like to add to your order, please contact us at that time and we can be sure to include your additions with your regular Club order.
• Please ensure that we have your most updated email address on file for you. Please also check your “spam” or “junk” box. If you have “unsubscribed” from our email list, you will need to contact us to be reinstated. We are not responsible for missed email communications.
• At this time you have an opportunity to purchase additional products with your discount and have them added to your order. If you would like to add more products to your club order, you may call us at 866-654-8396 or email us tooc@temeculaoliveoil.com.
• We are committed to protecting your privacy. Your personal information will only be used by Temecula Olive Oil Company and will not be sold or shared with anyone.

• While we ensure your shipment will include the olive oils and/or vinegars chosen during their featured month, quantities can be limited.
• If you have selected the “pick up” option, and your order is not picked up by the last official day of pick up, your package will be shipped. Shipping and handling will be applied to your membership. Pick up dates will be sent to the e-mail address you provide us.
• Once your Temecula Olive Oil Club Shipment, Online Store or Tasting Room Order has been processed and a change of address is required while in route, a one time complimentary reroute will be honored. Please contact the Temecula Olive Oil Club and Shipping Department at 866-654-8396 directly. All future reroutes, after the one time complimentary reroute, a charge of $15.00 will be applied to the order.
• Orders being delivered within the continental U.S., are shipped through UPS Ground for a flat fee of $15.00, unless expedited shipping is specified. Expedited shipping costs vary. Shipping club orders to an APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office), Hawaii, Alaska, Canada, or anywhere else in the world will go through the U.S.P.S. or UPS and be a fee calculated accordingly.
• If a package returns, please contact the Temecula Olive Oil Club and Online Store Department at their direct line, 866-654-8396. A re-shipping fee will be applied to all orders that are sent back out.
• Please notify us promptly of any address changes to avoid misdirected club shipping charges.